Hotel Front Desk Supervisor

About the Role

Our client is seeking an enthusiastic and customer-focused Hotel Front Desk Supervisor to lead their reception team in Southampton . This role is vital in creating the first and last impression for guests, ensuring a smooth and welcoming check-in and check-out experience. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to motivate and guide a team. You will play a key role in resolving guest issues and maintaining high service standards.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest arrivals and departures, ensuring efficient and accurate processing.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room inventory and availability, collaborating with housekeeping and management.
• Process payments, handle cash, and manage the front desk till accurately.
• Assist in developing and implementing front office procedures to enhance guest satisfaction.

Requirements

• Previous experience in a hotel front desk role, with supervisory experience preferred.
• Proficiency with hotel property management systems (PMS).
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and efficient under pressure.

Benefits

• Competitive hourly wage and benefits package.
• Opportunities for career progression within the hospitality industry.
• Staff accommodation may be available.
• Employee discounts on hotel stays and services.
• A friendly and supportive team environment.