Hotel Front Desk Supervisor

About the Role

Our client is seeking an enthusiastic and experienced Hotel Front Desk Supervisor to manage the front desk operations in Southampton . This role is essential for providing a welcoming and efficient service to all guests. You will lead a team of front desk agents, ensuring smooth check-in and check-out processes, handling guest inquiries, and resolving any issues that may arise. The ideal candidate is a natural leader with excellent customer service skills and a keen eye for detail, committed to upholding the highest standards of hospitality.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk team.
• Ensure efficient and courteous check-in and check-out procedures for all guests.
• Handle guest inquiries, requests, and concerns in a professional and timely manner.
• Manage room allocations, reservations, and guest accounts accurately.
• Train new front desk staff and provide ongoing coaching and performance feedback.
• Maintain a high level of product knowledge and local information to assist guests.

Requirements

• Previous experience in a hotel front desk or supervisory role.
• Demonstrated leadership abilities and excellent customer service skills.
• Proficiency in property management systems (PMS) and reservation software.
• Strong organizational skills and the ability to multitask effectively.
• Excellent communication and problem-solving abilities.

Benefits

• Competitive wage and potential for overtime.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Employee discounts on hotel stays and services.
• Work in the bustling port city of Southampton .