Hotel General Manager

About the Role

Our client is seeking an accomplished and results-driven Hotel General Manager to lead their flagship property in the heart of Glasgow . This senior leadership position encompasses full responsibility for the hotel's operations, profitability, and reputation. You will oversee all departments, drive strategic initiatives, and foster a culture of excellence in service and employee engagement. The ideal candidate is a seasoned hospitality professional with a deep understanding of hotel operations, a passion for creating memorable guest experiences, and the ability to manage effectively in a hybrid environment, balancing on-site leadership with strategic remote oversight.

Key Responsibilities

• Oversee all daily operations of the hotel, ensuring seamless service delivery across all departments including front office, housekeeping, F&B, and MICE.
• Develop and implement strategic business plans to achieve financial targets, optimize occupancy rates, and enhance market share.
• Lead, motivate, and manage the senior management team, fostering a positive and productive work environment.
• Ensure the highest standards of guest satisfaction are met and exceeded, actively resolving escalated guest issues.
• Manage operational budgets, control expenses, and maximize revenue through effective yield management and sales strategies.
• Maintain compliance with all legal, health, safety, and licensing regulations.

Requirements

• Minimum of 7 years of progressive experience in hotel management , with at least 3 years in a General Manager role.
• Proven track record of success in driving profitability, guest satisfaction, and operational efficiency.
• Strong leadership, communication, and decision-making skills.
• In-depth knowledge of hotel operations , financial management, sales, and marketing.
• Experience with hybrid work models, demonstrating ability to manage teams and operations effectively across physical and virtual presence.
• Bachelor's degree in Hospitality Management or a related field is essential.

Benefits

• Highly competitive salary and a substantial performance-based bonus structure.
• Comprehensive executive benefits package, including private healthcare and pension.
• Allowance for professional development and industry training.
• Potential for relocation assistance for the right candidate.
• Access to exclusive travel perks and discounts within the hotel group.