Hotel Operations Manager

About the Role

Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day management of their esteemed establishment in Aberdeen . This pivotal role involves ensuring seamless operations across all departments, from guest services and housekeeping to food and beverage and maintenance. You will be instrumental in maintaining the highest standards of guest satisfaction, operational efficiency, and staff performance. This is a fantastic opportunity for a seasoned hospitality professional to make a significant impact in a reputable hotel, contributing to its continued success and reputation for excellence in the heart of Aberdeen .

Key Responsibilities

• Supervise and coordinate the activities of all hotel departments to ensure efficient and effective service delivery.
• Manage departmental budgets, control costs, and identify opportunities for revenue enhancement and operational savings.
• Implement and maintain high standards of guest service, ensuring guest feedback is addressed promptly and professionally.
• Develop and execute strategic plans to achieve hotel objectives, focusing on profitability and guest satisfaction.
• Recruit, train, motivate, and manage hotel staff to ensure a high-performing and engaged team.
• Ensure compliance with all health, safety, and licensing regulations within the hotel premises.

Requirements

• Proven experience as an Operations Manager or similar senior management role in the hospitality industry, preferably hotels.
• Strong understanding of hotel operations, including front office, F&B, housekeeping, and maintenance.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.
• Proficiency in hotel management software and standard office applications.
• A degree in Hospitality Management or a related field is advantageous.
• Demonstrated ability to manage budgets and control costs effectively.

Benefits

• Competitive salary commensurate with experience.
• Potential for performance-based bonuses.
• Health and wellness programs.
• Employee discounts on hotel stays and services.
• Opportunities for professional development and career advancement within the group.