Hotel Operations Manager

About the Role

Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of a prestigious hotel in Leicester . This pivotal role involves managing all departments, from front desk to housekeeping and food & beverage, ensuring the highest standards of guest satisfaction and operational efficiency. You will be instrumental in driving revenue, controlling costs, and fostering a positive work environment for a diverse team, contributing directly to the hotel's reputation and success in the competitive Leicester hospitality market. This is an exciting opportunity for a leader passionate about service excellence and operational excellence.

Key Responsibilities

• Oversee and direct all hotel departments, ensuring smooth and efficient daily operations.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, control costs, and identify opportunities for revenue growth.
• Recruit, train, motivate, and manage a high-performing hotel staff.
• Ensure compliance with all health, safety, and legal regulations within the hotel premises.
• Maintain excellent relationships with guests, vendors, and local authorities.

Requirements

• Proven experience in hotel management or a similar senior operational role, preferably within the hospitality sector.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability in budget management, financial planning, and cost control.
• In-depth knowledge of hotel operations, including front office, housekeeping, and F&B.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is advantageous.
• Proficiency in property management systems (PMS) and relevant software.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based bonuses and incentives.
• Opportunities for professional development and career advancement within the group.
• A supportive work environment with a focus on teamwork and guest satisfaction.
• Potential for hybrid work arrangements to support work-life balance.