Hotel Operations Manager

About the Role

Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of a premier hospitality establishment in Leicester . This pivotal role involves managing various departments, including front desk, housekeeping, and food & beverage, to ensure exceptional guest experiences and efficient service delivery. You will be instrumental in driving operational excellence, fostering a positive team environment, and achieving key performance indicators that align with the hotel's strategic objectives. This is an exciting opportunity for a hands-on leader passionate about hospitality to make a significant impact.

Key Responsibilities

• Supervise and coordinate the daily activities of all hotel departments, ensuring smooth operations and adherence to service standards.
• Implement and maintain high standards of guest service, addressing and resolving any guest complaints promptly and professionally.
• Manage staff scheduling, training, and performance evaluations to foster a motivated and skilled team.
• Oversee inventory management and cost control measures across departments, ensuring profitability and efficient resource allocation.
• Collaborate with the sales and marketing teams to develop and implement strategies that enhance occupancy rates and revenue.

Requirements

• Proven experience in a hotel management or supervisory role, preferably within a similar establishment.
• Strong understanding of hotel operations, including front desk procedures, housekeeping standards, and F&B management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in problem-solving and decision-making under pressure.
• Proficiency in hotel management software and standard office applications.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive health insurance package.
• Opportunities for professional development and career advancement within a reputable group.
• Employee discounts on accommodation and dining.
• A supportive and collaborative work environment focused on guest satisfaction.