Hotel Receptionist

About the Role

Our client is seeking a welcoming and efficient Hotel Receptionist to be the first point of contact for guests at their esteemed hotel in the scenic coastal city of Plymouth . This role is critical in creating a positive first impression and ensuring a smooth and pleasant stay for all visitors. You will be responsible for managing check-ins and check-outs, handling reservations, responding to guest inquiries, and providing information about local attractions and services. If you possess excellent communication skills, a friendly disposition, and a passion for hospitality, this is a great opportunity in Plymouth .

Key Responsibilities

• Greet guests warmly and efficiently manage check-in and check-out procedures.
• Handle reservations via phone, email, and in person, ensuring accuracy.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide information about hotel services, amenities, and local attractions in Plymouth .
• Process payments and maintain accurate records of financial transactions.
• Liaise with other hotel departments to ensure guest satisfaction.

Requirements

• Previous experience in a hotel reception or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel reservation software and Microsoft Office.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• A polite, professional, and guest-oriented demeanor.

Benefits

• Competitive salary and employee benefits package.
• Opportunity to work in a beautiful seaside location.
• Staff discounts on hotel services and dining.
• Training and development opportunities.
• A supportive and friendly team environment in Plymouth .