Hotel Reservations Agent

Kerry Robert Associates are proudly supporting a well-known and established hotel in central London, in the search for a Hotel Reservations Agent.

This is an excellent career development opportunity for a candidate already working in a hotel guest-facing role who is looking to move into reservations or build a career within revenue and front office.

Key Responsibilities

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Manage guest reservations from initial enquiry through to confirmation.

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Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities.

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Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.

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Maintain accurate booking records and ensure all details are clearly communicated across departments.

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Support in upselling rooms, packages and additional services, while delivering a high level of customer service.

Requirements

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Previous experience in either: Guest services, Front office or Reservations

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A strong customer service focus with a professional and friendly manner

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Excellent communication skills, both written and verbal.

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Good attention to detail and organisational skills.

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Confident using hotel systems (PMS experience desirable).

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A proactive and positive approach to work.

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Ability to work both independently and as part of a team.

Benefits

• Salary package between £29,000 to £35,000

• Excellent company benefits and employee discounts

• Great career progression and development within a well-known hotel

• Location: Central London (on-site, no hybrid)

• Only candidates eligible to work in the UK will be considered for this role