Housing & Neighbourhood Advisor

Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire Full-time, permanent (37 hours per week) Salary: £33,813 - £37,570 per annum

We have an exciting opportunity for an experienced housing and tenancy management professional to join our dedicated organisation and help create safe, supportive and well-managed communities.

In this role, you’ll manage a varied portfolio of tenancy and neighbourhood cases, providing specialist advice and practical support to help customers sustain their tenancies. From investigating anti-social behaviour, neighbour disputes and tenancy breaches to addressing safeguarding concerns and tenancy fraud, you’ll ensure cases are handled fairly and effectively. Working closely with residents, colleagues and external agencies, you’ll also support tenancy changes, enforcement action and neighbourhood improvements to achieve positive outcomes for our customers.

We’re looking for someone with…

• Experience managing tenancy, neighbourhood, anti-social behaviour, tenancy breach, fraud or safeguarding-related cases
• Knowledge of tenancy management, anti-social behaviour, tenancy fraud, safeguarding and landlord responsibilities
• The ability to assess risk, vulnerability and community impact
• Skills in gathering evidence, interviewing customers and witnesses
• Effective negotiation, mediation and conflict-resolution skills
• A full, valid driving licence and access to your own vehicle

You will also be required to have a basic criminal record (DBS) check, which we will pay for.

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

• 27 days’ holiday per year plus bank holidays
• Buy and sell holiday scheme
• Cross-organisational bonus scheme
• Up to 12% pension contribution
• Life assurance cover
• Funded health cash plan or subsidised private health insurance
• Flexible and hybrid working
• Enhanced family leave
• Range of special leave arrangements
• Car loans, cycle to work and electric lease car scheme

The closing date for this vacancy is 5th November 2026.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Housing Officer, Neighbourhood Response Officer, Housing Management Officer, Tenancy Management Officer, Tenancy Officer, Neighbourhood Housing Officer, Housing Services Officer, or Anti-Social Behaviour Officer.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates—particularly from certain groups—may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.

So, if you’d like to join us as a Housing & Neighbourhood Advisor and help make a positive difference to local communities, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency