Housing Interventions Officer

What'S In It For You?

• Competitive hourly rate

• Opportunity to make a real impact supporting local people

• Supportive public sector team environment

• Clear processes, training and guidance to help you succeed

• Varied day-to-day work with autonomy and structure

Must Have'S

• Experience in a customer-focused, casework or support role

• Strong communication skills (written and verbal)

• Confidence handling sensitive conversations with empathy

• Excellent organisation and ability to manage a busy workload

• Good IT skills and confidence using databases/systems

Nice To Have'S

• Experience within housing, homelessness or tenancy support

• Understanding of safeguarding and working with vulnerable people

• Experience working in a local authority or public sector setting

• Knowledge of relevant housing legislation and guidance

So, What Will You Be Doing?

• Managing a caseload and delivering timely, accurate support

• Speaking with customers to understand circumstances and agree next steps

• Assessing needs, risks and suitability of available options

• Keeping clear, detailed records and updating systems accurately

• Liaising with internal teams and external partners to progress cases

Helpful Extras

• Flexible approach and ability to adapt to changing priorities

• Commitment to confidentiality, professionalism and best practice

• Positive, proactive attitude with a solutions-focused mindset