Housing Options Team Leader

Housing Options Team Leader Braintree District Council £40.00–£45.00 per hour (umbrella) | Temporary, 3 months | Full time Braintree (3 days a week in office)

Lead a service that keeps people in their homes

Vivid Resourcing is supporting Braintree District Council to recruit an experienced Housing Options Team Leader for a 3-month interim assignment. This is an immediate need, so you’ll need to be available at short notice.

About the role

You’ll lead the day-to-day delivery of a responsive, customer-focused and legally compliant Housing Options and Homelessness Service. Your focus will be preventing and relieving homelessness through timely advice, assistance and intervention. You’ll be the team’s go-to for professional guidance and quality assurance, and you’ll step up to deputise for the Housing Options Manager when needed.

What you’ll do

• Supervise, support and manage the performance of Housing Options Officers, Triage Officers and wider team members

• Guide officers on complex and sensitive cases

• Make sure statutory homelessness duties are met, with consistent, thorough and professional assessment of every application

• Carry out quality checks on casework and decision-making

• Represent the service at internal and external meetings

• Help develop referral arrangements and protocols with statutory agencies, housing providers and the voluntary sector

What you’ll bring

• A proven track record in housing options and homelessness

• Excellent working knowledge of the Housing Act 1996, Homelessness Act 2002, Localism Act 2011 and Homelessness Reduction Act 2017

• The ability to analyse, interpret and apply complex homelessness case law

• Experience managing, motivating and supervising a team

• Strong communication, negotiation and influencing skills

• A calm, customer-focused and non-judgemental approach, even under pressure