Housing Systems Manager

Housing Systems Manager

Salary: From £40,000 Per Annum

Location: Luton with travel to Hubs (flexibility to work from home occasionally)

Working Hours: Monday - Friday, 09:00 - 17:30

What you will be doing:

Acting as the Housing CRM Systems lead, supporting the development, administration, and continuous improvement of OmniLedger (Pyramid) across supported housing services. Working closely with Housing Managers and Heads of Service to identify operational challenges and translate them into effective system-led solutions. Providing first-line support for system and process queries, resolving issues where possible and escalating technical matters when required. Delivering training, coaching, and user support to frontline teams, ensuring consistent use of systems, processes, and standard operating procedures. Managing key housing management activities within the system, including rent processes, occupancy monitoring, void controls, and housing benefit-related data. Monitoring, auditing, and improving data quality across services, carrying out data cleansing and ensuring accurate record keeping and reporting. Producing performance reports and insights, supporting KPI reporting and helping services demonstrate outcomes and service impact.

Who we are looking for:

Experience of working with housing management or CRM systems, ideally OmniLedger Pyramid, within supported housing, social housing, homelessness, or a related sector. Strong understanding of housing management processes, including tenancy records, support delivery, housing benefit administration, and performance reporting. Proven ability to troubleshoot system issues, provide user support, and drive practical system improvements. Excellent communication and stakeholder management skills, with the confidence to train, coach, and influence colleagues at all levels. Experience creating engaging training materials, user guides, and processes that improve consistency and compliance. Strong analytical skills with a keen eye for detail, data accuracy, reporting, and continuous improvement opportunities. A proactive and adaptable approach, with a genuine passion for improving services and making a positive difference for people experiencing homelessness and multiple disadvantage.

What you'll receive:

Salary - From £40,000 Per Annum Simplyhealth Package Blue Light Card Cycle to Work Scheme Employee Referral Scheme