HRIS Technical Delivery Manager

HRIS Technical Delivery Manager – Workday and People Systems | Cambridge Get trained in Workday and lead the team that keeps people systems running, secure and always improving. My client, a globally respected organisation based in Cambridge, is looking for a Technical Delivery Manager to lead delivery and day-to-day service management of their HRIS Workday and People Systems estate. If you’re a delivery leader who loves building and developing teams, and you want to deepen your technical expertise in a platform that matters to every colleague, this is for you.

The role

You’ll lead a team of 6-8 across HR Solutions Delivery, covering both change and run. You’ll manage the pipeline of technical change, keep service levels on target, and make sure HR applications are performant, secure and audit-ready. You’ll partner closely with the People and Culture team and the Technical Solution Owner, who sets the solution design, so your focus is on delivery, service and leadership. You’ll:

• Lead and develop the HR Solutions Delivery team, coaching them and keeping skills and career plans up to date
• Manage delivery of People Systems change using Scrum, from story refinement through to live service
• Run a 2nd/3rd line Duty Tech / Run capability, meeting or beating SLAs for incidents and service requests
• Be a key decision maker during major incidents, including those with a security element
• Support post-implementation checks with engineers on critical developments
• Own access and security governance, data privacy and audit readiness across the HR platforms
• Keep a close eye on tenant health, including managing Workday’s biannual releases
• Manage third-party suppliers and implementation partners
• Use support trends to continuously improve the service model and self-service content
• Drive ITIL adoption and good change management practice What you’ll bring
• Experience managing a team, with a real passion for developing people
• Track record of technical delivery leadership in an agile / Scrum environment
• Hands-on experience with HCM software, so you understand the core concepts. Workday is a plus, but not essential to start
• Strong IT service management experience, including incident and change management
• Understanding of access and security governance, data governance and audit readiness
• Confident communicator who can build enthusiasm for technology with non-technical audiences, at every level of seniority
• A thirst for learning: you’ll upskill in Workday, particularly security governance and tenant health
• Strong analytical, organisational and time management skills Helpful to have: Workday exposure and any certifications, ITIL, Scrum Master or Agile certification. Why this role?
• Real ownership: a high degree of autonomy to set priorities
• Leadership focus: lead a team and shape how People Systems are delivered and supported
• Room to grow: build deep Workday expertise, with the backing of a team of specialists
• Meaningful impact: your work directly supports colleagues across a well-known, respected organisation Location: Cambridge, hybrid working x2 days onsite per week Interested? Apply now or message me for a confidential chat