Hybrid Customer Care Advisor — Global Beauty Brand

Charlotte Tilbury Beauty is seeking a Customer Care Advisor to deliver exceptional brand experiences across email, phone and live chat. You will resolve queries, guide orders, and manage returns while upholding SLAs and maintaining a customer‑first approach.

The role operates on three shift patterns with a hybrid model; office presence is 2 days per month on a core shift, with flexibility to adapt to business needs.

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