Hybrid CX Insights Lead - Drive Customer Strategy

Halfords Group PLC in Redditch is seeking a CX Insights Manager to drive analytics and customer insight across the business. You will collect, analyse and interpret customer data to shape strategy and improve the customer experience, working with multiple teams.

The role combines data modelling, dashboards and Voice of Customer programs, with a focus on delivering actionable intelligence and measurable impact while operating in a hybrid setup based at the Redditch Support Centre.

#J-18808-Ljbffr