Hybrid Insights Specialist — VoC & CX Analytics

Vodafone Group Plc in Newbury is seeking a senior CX/VoC analyst to lead customer sentiment programs across Vodafone Business. You will own end-to-end strategies and embed data-driven insights into decision making.

The role covers driving detractor management, developing a unified CX measurement framework, and shaping the VoC platform strategy with Medallia, while mentoring colleagues.

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