Hybrid Resident Complaints & Resolution Specialist

Tate is seeking a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment. The role is based in Colindale NW9 with hybrid working and an ASAP start date.

You will investigate and resolve complaints in line with policy and timescales, communicate with residents and internal teams to reach fair outcomes, draft clear complaint responses and maintain accurate records, and identify service improvements to support

#J-18808-Ljbffr