I.T Helpdesk

IT Helpdesk Temp

Salary: £35,000 (£19.25 per hour)

Entirely office based at their Liverpool Street office. Temping for an Education Group for 3 months.

Key Responsibilities

Helpdesk & User Support

• Provide customer-focused IT support to staff and students, resolving hardware, software and application issues and escalating complex problems where necessary.
• Deliver one-to-one support and training on Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Brightspace VLE and other core systems.
• Provide audio-visual (AV), printing and telephone support.
• Maintain service standards and SLAs, communicate service interruptions and provide progress updates.
• Produce user guides, FAQs and technical documentation, and improve IT support processes.

Systems & Infrastructure

• Administer user accounts, access permissions and Microsoft 365 services, including Exchange, Teams, SharePoint, Security and Endpoint Manager.
• Support and maintain servers, virtual environments, LAN/Wi-Fi, network equipment, firewalls and web filtering.
• Monitor system performance, security alerts and backups, and assist with restores, disaster recovery and infrastructure maintenance.
• Maintain technical documentation and investigate system faults proactively.

Hardware & Asset Management

• Set up, install, configure and maintain PCs, laptops, mobile devices, peripherals and AV equipment.
• Diagnose hardware and software faults, install applications and updates, and coordinate repairs, warranty claims and engineer visits.
• Maintain IT asset inventories, equipment loans and records through the Freshservice helpdesk system.
• Support printers, photocopiers and related consumables.

Team & Service Responsibilities

• Help ensure adequate team cover during holidays and sickness.
• Represent the Centre at UK Systems and Infrastructure meetings and share relevant updates with management and support teams.
• Provide occasional out-of-hours support for essential infrastructure failures, disaster recovery, meetings or deadlines.

Application Support

• Provide first-line support for staff and student applications, including Microsoft 365, Brightspace VLE, CMIS, PaperCut, Adobe Creative Cloud. Training will be provided.

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