ICT Service Manager

ICT Service Manager

Job summary

The Cedar Foundation is seeking to recruit the following staff member:

Ref: 26-192-ICT-CS-WEB
Job Role: ICT Service Manager
Location: Head Office, 1 Ravenhill Reach, Belfast, BT6 8RB
Agile Working Option / Working from Home
Salary: Salary starting at £43,024-£48,596 per annum
Hours: 37 Hours per Week
Monday - Thursday (9-5pm)
Friday (9-4.30pm)
The successful candidate will benefit from flexi-time

The Role:

The Cedar Foundation have approx. 650 employees and delivers a range of services that enable people with disabilities to get the most out of life and to be fully included in their communities. Our services are centred around the individual needs of each person and are delivered throughout Northern Ireland.

The ICT Service Manager will be responsible for overseeing the charity's ICT infrastructure and ensuring the effective delivery of ICT services, providing high quality management, maintenance, support and development of ICT support services. This includes managing the relationship with external third-party ICT service providers including, IT support service, mobile service providers and network service providers, ensuring high standards of service, and aligning technology with the charity's strategic objectives.

The ICT manager will be responsible for leading on digital projects undertaken throughout the organisation.

The ICT Service Manager will be capable of working on their own initiative in a cross functional team environment. They will be self motivated, utilising their time management skills to work to deadlines under pressure.

Benefits

• Starting on 23 days annual leave pro rata plus Cedar recognises 12 statutory days
• Working from home and agile working benefits.
• Flexi-time policy.
• Annual incremental pay increases on agreed salary scale.
• Auto-enrolment pension through Standard Life. Employer contribution 4%, employee contribution 5%
• Occupational sick Pay Scheme.
• Investor in People Platinum accredited organisation with commitment to development of the staff team through training and learning opportunities
• Cycle to Work scheme.
• Health Cashback scheme (including access to 24/7 Doctor's Line & counselling services).
• Special offers at over 600 leading high street and online retailers.

Please note - At present The Cedar Foundation does not offer sponsorship

Essential Criteria

1. Be educated to degree level or equivalent in an Information Technology discipline.
Or
3rd Level qualification (HNC/HND or comparable) in a Computer related subject with three years' experience in an IT role.
Or
Three years experience in a similar role
Similar role refers to a Tech/ICT or computer services role.
2. A minimum of 2 years' experience in ICT service management.
3. Experience of user management, Office 365 licencing and security, helpdesk and asset management, file and data management (Share-Point, OneDrive, Teams), software licence management.
4. Ability to communicate and work collaboratively with internal teams and external partners.

Desirable Criteria

1. Experience in achieving and maintaining Cyber Essentials plus accreditation.
2. Certified training qualification in Office 365
3. Experience of:

• Helpdesk role.
• Desktop deployment, Support and Administration.
• PC Data Migration.
• Implementation and support of PC peripherals e.g., Printers/scanners.

For further information and to submit your application, click the apply icon.

Closing Date: 12th October 2026 at 10am

THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER