Import Forwarding Clerk

Import Forwarding Clerk Great Blakenham £35,000

Our client is based in Great Blakenham and is seeking an organised and proactive Import Forwarding Clerk to join its operations team. The successful candidate will be responsible for managing import shipments from origin through to final delivery, ensuring all documentation, customs requirements, and customer expectations are met efficiently and accurately.

Key Responsibilities

Coordinate and monitor import shipments via sea, road, and multimodal transport Liaise with overseas agents, shipping lines, hauliers, customs brokers, and customers Prepare and process import documentation including bills of lading, arrival notices, and delivery orders Ensure customs entries are completed accurately and in line with HMRC regulations Track shipment progress and proactively communicate updates to customers Arrange deliveries and transport bookings with approved suppliers Resolve shipment delays, discrepancies, and operational issues efficiently Maintain accurate records within the freight forwarding system Verify supplier invoices and prepare customer billing information Deliver a high level of customer service while building strong client relationships Support the wider operations team with daily forwarding activities

Skills & Experience Required Previous experience within freight forwarding, shipping, logistics, or import operations Good understanding of sea freight import procedures Knowledge of customs processes and documentation would be advantageous Strong organisational and time management skills Excellent communication and customer service abilities Ability to work effectively under pressure and manage multiple shipments simultaneously Competent IT skills, including Microsoft Office applications High level of accuracy and attention to detail