Inbound Call Advisor

Inbound Telephone Sales Advisor

Location: Loughborough Job Type: Temporary to Permanent Hours: Full-Time (40 hours per week)

Shift Pattern

Rotating shifts, Monday to Friday between 08:00 am and 8:00 pm

One weekend shift every two weeks (9:00 am – 5:30 pm)

Start Date: Monday, 26th October 2026

Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound Telephone Sales Advisors.

In this role, you'll speak with customers who have already shown an interest by visiting the website. You'll identify their needs, recommend the most suitable products and services, and guide them through the purchasing process with confidence and professionalism.

Whether you're an experienced sales professional or looking to start your career in telephone sales, we'll provide full training and ongoing support to help you succeed.

What You'll Be Doing

Answer inbound calls from customers interested in purchasing products and services.

Build rapport with customers by understanding their individual needs.

Recommend suitable technology products, services, and solutions.

Clearly explain product features, benefits, pricing, and available options.

Guide customers through the sales process from enquiry to purchase.

Process payments and support customers with credit applications and finance plans.

Deliver an outstanding customer experience that encourages repeat business and long-term loyalty.

Consistently work towards achieving and exceeding sales and performance targets.

Accurately update customer information across multiple systems.

What We're Looking For

We're looking for people who are:

Confident communicators with excellent listening and interpersonal skills.

Customer-focused and committed to providing exceptional service.

Motivated by achieving targets and delivering results.

Comfortable using multiple computer systems and learning new technology.

Passionate about technology and helping customers make informed purchasing decisions.

Flexible, adaptable, and able to thrive in a fast-paced environment.

Previous sales or customer service experience is advantageous but not essential, as full training will be provided.

What We Offer

Full training and ongoing coaching.

Temporary-to-permanent opportunity.

Supportive and collaborative team environment.

Career development and progression opportunities.

The chance to work with leading technology products and services.

If you're looking for a rewarding customer-focused sales role with excellent training and long-term career opportunities, we'd love to hear from you.

Apply today by submitting your CV or contact Michelle Alburey for more information.

Email: (url removed) Telephone: (phone number removed)