Incident Command Lead — Hybrid, AI-Driven Response

Allstate NI in Belfast is seeking an Incident Management Consultant within the Enterprise Command Center (ECC) to handle complex major incident detection and provide guidance to other analysts. Role requires strong ServiceNow and MS Office experience, and AI/automation skills.

Four shift patterns are offered, with hybrid working options. You will lead rapid response calls, document all dialogue, and drive incidents to closure while coordinating with leadership across the organization.

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