Information Assistant

This full-time, permanent position has a starting salary of £28,546 per annum, based on a 36 hour working week.

We are excited to be hiring a new Information Assistant to join our fantastic Highway Information Team based at the Merrow Depot in Guildford.

This role is open to hybrid working with the right balance. As a team we split our time between collaborating with colleagues in the office for two days per week, and working remotely, including from home.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residentsAbout The Role

Reporting into the Highway Boundary Team Leader, the role of Information Assistant is a key position within the Highway Information Team who sit within the Highways, Transport and Network Management Service in the Place Directorate. The team provides accurate and timely responses to a variety of highway related enquires and develops and maintains the systems to enable this.

In this role you will be responsible for providing administrative support for the Highway Information Team, supporting colleagues with managing their workloads, and contributing to the management of records and archives held by the team.

Your key responsibilities as an Information Assistant will include:

Logging and updating all enquiries received by the team, calculating and requesting payment for services where necessary Handling customer enquiries in relation to the work undertaken by the team Assisting colleagues with their enquiries, including undertaking site visits Scanning and archiving highway recordsYour Application

In order to be considered for shortlisting, your application will clearly evidence the following skills:

Educated to GCSE standard, or equivalent level of attainment, and/or relevant vocational qualification Ability to prioritise workload and use initiative Strong organisational, communication and IT skills The ability to build positive relationships with a wide range of stakeholdersTo apply, we request that you submit a CV and answer the following 3 questions:

Please tell us what has motivated you to apply for this role. Please describe a scenario where you have delivered excellent customer service. Please tell us about the personal qualities that you would bring to this role to enable you to be successful.The job advert closes at 23:59 on 31.10.2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected.

The provisional allocation for this post is West Surrey Council, subject to final confirmation through the wider transition process later this year.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs