Information Technology Support Specialist

ABOUT FINSIGHT

FINSIGHT( creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv and Hong Kong.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW

We are expanding our presence in London and are eager to continue building a great team. As an Information Technology Support Specialist, you will serve a dual function: owning local IT operations and acting as our London InfoSec champion, and delivering best-in-class client service across our Virtual Data Room & Market Data products. You will work closely with clients and multiple internal business segments including operations, finance, development, and sales - and will partner with our NYC-based Global IT and InfoSec teams to keep the London office secure, compliant, and running smoothly. This is a hands-on role: you will physically configure and maintain the office's Mac and Windows fleet, set up hardware for new starters, and own the London asset inventory and access management end to end.

Responsibilities

IT & Asset Management

• End-to-End Asset Lifecycle: Own the full lifecycle of all London IT hardware; including procurement, troubleshooting, MDM enrollment, physical asset tagging, maintaining an accurate asset register, and secure decommissioning and/or resetting.
• Onboarding Excellence: Partner with Global IT to ensure "Day 1" readiness for all new London-based associates, including hands-on setup of Mac and Windows laptops, docks, monitors, and peripherals.
• Vendor Relations: Manage UK-based electronics vendors to ensure global hardware standards and cost-efficiency.

Security & Physical Compliance

• Local Security Oversight: Act as the primary London contact for global InfoSec policies, ensuring the office stays compliant with security frameworks.
• Access & Office Control: Manage physical security by issuing access fobs, maintaining visitor logs, and performing regular access audits.
• NYC & Global Collaboration: Partner with the NYC InfoSec team to execute local security goals and assist with UK/EU-specific data privacy requirements.

Technical Client Service

• Product Support Specialist: Deliver high-touch support for Virtual Data Room (VDR) and Market Data products via phone, email, and chat.
• Technical Troubleshooting: Resolve complex software issues by liaising between clients and internal engineering teams.
• Stakeholder Communication: Ensure clear, timely updates to clients and internal leadership during technical escalations.

What you will learn / reinforce in this role

• IT asset management and procurement best practices across a global organization
• Fundamentals of InfoSec, physical security, and UK/EU data privacy compliance
• How to deliver exceptional service consistently, both internally across several business segments and externally to clients within the global financial industry
• How to identify, report, and resolve software issues in a live production environment while collaborating with technical and development teams
• Strong time management practices
• Clear and concise written and verbal communication
• Basics of capital markets (i.e., "Wall Street")

REQUIREMENTS

Hard Skills

• Demonstrable hands-on experience configuring, managing, and supporting both macOS and Windows devices is required. This can come from a professional IT role or from significant personal experience (e.g., home labs, personal builds, managing devices for family, friends, or a side project). What matters is that you've genuinely done the work.
• Demonstrated experience with IT asset management and hardware procurement is required; including building or maintaining an asset register, tracking devices through their lifecycle, and setting up hardware, is required.
• Proficiency in locating, analyzing, and verifying information using advanced online research techniques.
• Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs, and delivering thoughtful, timely responses, are preferred.

Soft Skills

• Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced problems, whether a client inquiry or a technical issue, and drawing informed conclusions to develop practical, well-targeted solutions.
• Attention to detail and strong execution: Manages multiple priorities and deadlines simultaneously, staying organized and following through consistently without compromising quality.
• Proactive and solutions-oriented: A self-starter who navigate impromptu challenges and offers thoughtful resolutions with minimal oversight.
• Hands-on and resourceful: Comfortable working independently on physical and technical problems, willing to dig in, troubleshoot, and figure things out rather than wait to be told how.
• Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally.
• Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset.
• Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.

SHIFT AVAILABILITY

• 8AM to 5PM BST/GMT, Monday to Friday
• 9AM to 6PM BST/GMT, Monday to Friday

LOCATION

• Bank, City of London

COMPENSATION

• End of Year Discretionary Bonus

BENEFITS

• 20 days of paid time off and 5 days of paid sick leave per year
• Company provided laptop
• Company contribution to private healthcare and dental insurance
• Pension contribution (as required by law, 5% employee, 3% company, 4% gross)

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