Infrastructure Systems Analyst

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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are looking for an Infrastructure Systems Analyst to join our Infrastructure team, playing a key role in delivering high-quality third-line technical support across the Federation's end-user computing environment.

Working closely with colleagues across our academies, you will help ensure that Windows, Apple and mobile devices are secure, compliant, reliable and effectively managed throughout their lifecycle, while driving continuous improvements to our infrastructure services and user experience.

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MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Administering, maintaining and supporting Windows, Apple and mobile device environments.
• Managing devices through Intune, SCCM, Jamf, Meraki and Apple management platforms.
• Supporting Windows Autopilot and Apple automated device enrolment.
• Deploying applications, operating system updates, security patches and configuration profiles.
• Investigating and resolving complex endpoint, application and device management issues.
• Monitoring device health, security and compliance, coordinating remediation where required.
• Managing endpoint encryption technologies, including BitLocker and FileVault.
• Identifying vulnerabilities and implementing improvements to strengthen security.
• Conducting root cause analysis and delivering preventative solutions to recurring issues.
• Developing scripts and automation to improve provisioning, management and reporting.
• Researching and recommending new technologies to enhance security and user experience.
• Maintaining technical documentation, procedures and knowledge base articles.
• Supporting IP telephony migrations and ongoing telephony services.
• Acting as a technical escalation point for complex incidents and service requests.

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• Strong verbal and written communication skills.
• Experience building effective relationships with stakeholders at all levels.
• Excellent problem-solving and troubleshooting abilities.
• A proactive, self-motivated approach with a strong focus on delivery.
• Experience managing competing priorities in a fast-paced environment.
• The ability to investigate, resolve and communicate technical issues effectively.
• Strong organisational skills and the ability to work well under pressure.
• A commitment to high standards of security, compliance and best practice.
• The flexibility to respond quickly and effectively to changing demands and opportunities.

For a full job description and person specification, please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our va