Inquiries and Decisions Officers

We're recruiting an experienced Inquiries & Decisions Officer to join the Housing Needs service of a North London local authority on an initial 6-month contract. This role will focus on assessing homelessness applications, completing detailed enquiries and making robust, legally compliant decisions for both single applicants and families. A key priority will be reviewing pre-existing applications and helping to clear a backlog of homelessness decisions.

You'll manage cases in accordance with relevant homelessness legislation, gather and assess evidence, undertake enquiries and issue clear, well-reasoned decision letters. You'll need to balance strong technical knowledge with a responsive and empathetic approach, ensuring residents remain at the heart of the service. Working through a trauma-informed lens, you'll engage with residents who may be experiencing complex and challenging circumstances and ensure appropriate safeguarding considerations are incorporated into your casework.

You'll have:

• Strong experience of homelessness assessments, enquiries and decision-making within a local authority setting.
• Detailed working knowledge of relevant homelessness and housing legislation.
• Experience producing high-quality, legally robust homelessness decision letters.
• Strong case management, investigation and evidence-assessment skills.
• Experience working sensitively with vulnerable residents and complex cases.
• A sound understanding of adult and child safeguarding responsibilities.

How to Apply If you are interested in this role and meet the criteria above, please send us your application today.

If you do not hear from us within 2 working days of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us