Inside Sales Specialist

About the Role

Our client is seeking a driven and detail-oriented Inside Sales Specialist to join their thriving sales operation in Cambridge . This role focuses on nurturing inbound leads, engaging with potential customers over the phone and via email, and closing sales for our client's range of products and services. You will be instrumental in converting interest into sales, managing a high volume of customer interactions, and contributing to overall revenue growth. This position offers a fantastic opportunity to develop your sales skills within a supportive team, working with innovative technologies and enjoying a collaborative company culture that champions professional development and recognizes individual achievement, all while contributing to the company's expansion in a key academic and technological hub.

Key Responsibilities

• Respond promptly and professionally to inbound sales inquiries via phone, email, and online channels.
• Qualify leads and guide potential customers through the sales process, understanding their needs and offering appropriate solutions.
• Close sales and secure orders from qualified prospects, achieving individual sales targets.
• Maintain accurate customer records and sales activity logs within the CRM system.
• Collaborate with marketing to follow up on campaigns and promotional activities.
• Provide exceptional customer service throughout the sales process to ensure customer satisfaction.

Requirements

• Previous experience in an inside sales, telesales, or customer service role is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple leads and tasks efficiently.
• A positive attitude and a keen desire to achieve sales success.
• Proficiency in using CRM software and standard office applications.

Benefits

• Competitive base salary with performance-driven commission structure.
• Comprehensive training and ongoing professional development programs.
• Opportunities for career advancement within the sales department.
• Company-sponsored pension plan and health benefits.
• A dynamic and collaborative work environment with a focus on team success.