Insurance Claims Handler

About the Role

Our client is looking for an organised and empathetic Insurance Claims Handler to join their busy team in Liverpool . In this essential role, you will be the primary point of contact for policyholders experiencing a claim, guiding them through the process with efficiency and care. You will assess claims, gather necessary information, and work towards a fair and timely resolution. This position is ideal for an individual who possesses strong communication skills and a commitment to excellent customer service, playing a vital part in maintaining the company's reputation for reliability and support.

Key Responsibilities

• Receive and log new insurance claims accurately.
• Gather all necessary documentation and information from claimants and third parties.
• Assess the validity of claims based on policy terms and conditions.
• Communicate claim status updates regularly to policyholders.
• Process claim settlements and payments in a timely manner.
• Identify potential fraudulent claims and escalate them appropriately.
• Maintain accurate records of all claim-related activities.

Requirements

• Previous experience in customer service or administration, preferably within insurance.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in using computer systems and relevant software.
• Ability to handle sensitive information with discretion and empathy.
• A proactive approach to problem-solving and efficient task completion.

Benefits

• Competitive starting salary and potential for annual reviews.
• Structured training program to develop claims handling expertise.
• Company benefits including health insurance and pension scheme.
• Modern office facilities in a convenient Liverpool location.
• Opportunities for career progression within the claims department.