Insurance Claims Handler

About the Role

Our client is seeking a diligent and customer-focused Insurance Claims Handler to join their team in Bradford . This role is essential for processing insurance claims accurately and efficiently, ensuring timely resolution for policyholders. You will be the primary point of contact for customers throughout the claims process, providing clear communication and empathetic support. This position is based in our Bradford office, offering a collaborative environment where attention to detail and excellent service are highly valued.

Key Responsibilities

• Receive, register, and manage new insurance claims from policyholders.
• Investigate claims by gathering necessary information, documentation, and evidence.
• Assess the validity of claims against policy terms and conditions.
• Communicate claim status updates and decisions clearly to policyholders.
• Process settlements, payments, and policy adjustments in accordance with established procedures.

Requirements

• Previous experience in an insurance claims handling or customer service role is advantageous.
• Strong administrative and organizational skills with excellent attention to detail.
• Proficient in using claims management systems and standard office software.
• Excellent communication and listening skills, with a compassionate approach to customer interaction.
• Ability to work effectively both independently and as part of a team in Bradford .

Benefits

• Competitive starting salary with potential for progression.
• Hybrid work model providing a balance of office and remote working.
• Comprehensive training program on insurance products and claims procedures.
• Company-sponsored pension scheme.
• Supportive team culture with opportunities for learning and development.