Insurance Claims Handler

About the Role

Our client is seeking an organized and empathetic Insurance Claims Handler to manage and process insurance claims efficiently from initial notification to resolution. Based in our Oxford office, you will be the primary point of contact for policyholders, guiding them through the claims process with clarity and support. This role requires excellent communication skills, attention to detail, and a commitment to providing outstanding customer service. You will contribute to a positive customer experience and ensure fair and timely settlement of claims, working within a supportive team environment.

Key Responsibilities

• Receive and register new insurance claims, gathering all necessary initial information.
• Assess the validity and extent of claims in accordance with policy terms and conditions.
• Communicate effectively with policyholders, providing updates and explaining the claims process.
• Gather supporting documentation and evidence required to process claims.
• Negotiate settlements within authorized limits or refer complex cases to senior handlers.
• Ensure accurate and timely recording of all claims activity on the company system.

Requirements

• Experience in claims handling or a customer service role within the insurance industry.
• Strong communication and interpersonal skills, with a patient and empathetic approach.
• Excellent organizational abilities and meticulous attention to detail.
• Proficiency in using claims management software and standard office tools.
• Ability to manage a caseload effectively and work towards service level agreements.

Benefits

• Competitive salary and potential for performance-based increases.
• Hybrid work model , balancing office-based work with remote flexibility.
• Comprehensive health and wellness programs.
• Ongoing training and development opportunities to enhance your claims handling skills.
• A collaborative and friendly workplace culture.