Insurance Customer Service Advisor

About the Role

Our client is seeking a friendly and professional Insurance Customer Service Advisor to join their busy team in Bristol . This role is crucial in providing exceptional support to policyholders, answering queries, and assisting with a range of insurance-related requests. You will be the first point of contact for many customers, playing a key role in maintaining the company's reputation for excellent service. This position is perfect for someone with strong communication skills and a passion for helping others within the insurance sector.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat regarding insurance policies, quotes, and claims.
• Assist customers with policy adjustments, renewals, and cancellations, ensuring accuracy and efficiency.
• Provide information on insurance products and services, guiding customers towards suitable options.
• Process policy updates and maintain customer records with attention to detail.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Strive to resolve customer queries at the first point of contact, ensuring customer satisfaction.

Requirements

• Previous experience in a customer service role , preferably within the insurance or financial services industry.
• Excellent communication and listening skills, with a clear and polite telephone manner.
• Ability to empathize with customers and resolve issues effectively and patiently.
• Proficiency in using CRM systems and other relevant office software.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid working model offering a blend of office and remote work.
• Comprehensive training program focused on insurance products and customer service excellence.
• Access to employee assistance programs and wellness initiatives.
• A friendly and supportive team atmosphere in our Bristol office.