Insurance Customer Service Advisor

About the Role

Our client is looking for a friendly and efficient Insurance Customer Service Advisor to join their team in Plymouth , operating on a hybrid basis. You will be the first point of contact for customers, providing support and information regarding their insurance policies. This role involves handling inquiries, processing policy changes, and assisting with general customer service needs, contributing to a positive customer experience. The ideal candidate is patient, empathetic, and possesses excellent communication skills, balancing remote work with necessary office-based collaboration in Plymouth .

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with policy queries, mid-term adjustments, and general information.
• Process policy renewals, cancellations, and changes accurately.
• Provide information on insurance products and services, guiding customers to suitable options.
• Resolve customer complaints effectively and escalate issues when necessary.

Requirements

• Previous experience in a customer service role, preferably within the insurance or financial services sector.
• Excellent communication and listening skills.
• A patient and empathetic approach to customer interactions.
• Proficiency in using customer service software and databases.
• Ability to manage workload effectively in a hybrid working model in Plymouth .

Benefits

• Competitive salary with potential for performance bonuses.
• Hybrid working arrangement offering flexibility.
• Comprehensive training on insurance products and systems.
• Opportunities for growth within the customer service team.
• A positive and supportive team culture.