Insurance Customer Service Advisor

About the Role

Our client is looking for a friendly and professional Insurance Customer Service Advisor to join their dedicated team in Plymouth . This vital role involves assisting customers with their insurance inquiries, policy queries, and general support needs. You will be the first point of contact for many clients, providing clear, accurate, and empathetic service to ensure a positive customer experience. This office-based position in Devon offers a fantastic opportunity to build strong customer relationships, develop your understanding of the insurance industry, and contribute to a supportive team environment where excellent service is paramount.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding insurance policies.
• Provide information on policy coverage, premiums, renewals, and claims procedures.
• Assist customers with policy changes, updates, and cancellations.
• Handle customer complaints effectively and escalate issues when necessary.
• Process new applications and ensure all documentation is accurately completed.
• Maintain customer records and update information in the CRM system.

Requirements

• Previous experience in a customer service role, preferably within insurance or financial services.
• Excellent communication and interpersonal skills.
• Strong listening skills and the ability to empathize with customers.
• Good organizational skills and attention to detail.
• Proficiency in using computer systems and standard office software.
• A positive attitude and a commitment to delivering exceptional customer service.

Benefits

• Competitive starting salary with opportunities for increases based on performance.
• Company benefits package including health insurance.
• Structured training program to support your career growth.
• Friendly and collaborative office environment in Plymouth .
• Opportunities for advancement within the customer service department.