Insurance Operations Manager

About the Role

Our client, a well-established insurance company, is seeking an experienced Insurance Operations Manager to oversee and optimize their day-to-day operations in Oxford . This critical role involves managing teams, streamlining processes, and ensuring the efficient delivery of services across claims, underwriting support, and customer service functions. You will be responsible for driving operational excellence, enhancing productivity, and maintaining high standards of quality and compliance. This is a leadership opportunity for an individual passionate about operational efficiency and team management within the insurance sector.

Key Responsibilities

• Lead and manage teams responsible for core insurance operations functions.
• Develop, implement, and monitor operational processes to improve efficiency and reduce costs.
• Ensure adherence to regulatory requirements and company policies in all operational activities.
• Manage departmental budgets and resource allocation effectively.
• Drive continuous improvement initiatives and implement best practices.
• Oversee service level agreements (SLAs) and performance metrics, ensuring targets are met.

Requirements

• Proven experience in operations management , with a significant portion in the insurance industry.
• Strong leadership and team management skills, with a track record of motivating staff.
• In-depth understanding of insurance processes, including claims handling and underwriting.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in operational planning and process improvement methodologies.
• Bachelor's degree in Business Administration, Management, or a related field.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity for leadership and strategic input in a key operational role.
• Stable, office-based position in the historic city of Oxford .
• Professional development opportunities and career growth potential.
• A culture that values operational excellence and employee contribution.