Insurance Operations Manager

About the Role

Our client is seeking an experienced and strategic Insurance Operations Manager to oversee and optimize their operational functions in Oxford . This role is critical in ensuring the smooth and efficient day-to-day running of the business, managing processes related to underwriting support, claims administration, and customer service. You will lead a team, drive process improvements, and implement best practices to enhance operational efficiency, customer satisfaction, and profitability. This is an ideal opportunity for a leader with a strong understanding of insurance operations to make a significant impact.

Key Responsibilities

• Manage and coordinate daily operations of the insurance department, including claims, underwriting support, and customer service.
• Develop, implement, and monitor operational policies and procedures to improve efficiency and effectiveness.
• Lead, mentor, and develop a team of operational staff to achieve high performance standards.
• Identify areas for process improvement and implement solutions to streamline workflows.
• Ensure compliance with all regulatory requirements and company policies.
• Manage budgets and resources effectively to meet operational goals.
• Collaborate with other departments to ensure seamless integration of services.

Requirements

• Significant experience in insurance operations management or a similar leadership role.
• Strong understanding of insurance products, processes, and regulatory environments.
• Proven ability to manage teams and drive performance improvements.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in operational management software and standard business applications.
• Strong organizational and project management capabilities.

Benefits

• Competitive salary and attractive performance-based bonus structure.
• Comprehensive health, dental, and vision insurance plans.
• Pension scheme and other retirement benefits.
• Opportunities for professional development and leadership training.
• A vibrant and intellectually stimulating work environment in historic Oxford .