Insurance Operations Manager

About the Role

Our client is looking for a highly organized and results-driven Insurance Operations Manager to oversee their operational functions in Norwich . This key leadership role involves managing the day-to-day activities of claims processing, policy administration, and customer service to ensure efficiency, accuracy, and exceptional client satisfaction. You will be responsible for optimizing processes, managing a team, and implementing best practices to enhance operational performance. This position is based in our Norwich office and is vital to the smooth running of our insurance services.

Key Responsibilities

• Lead and manage teams responsible for insurance policy administration, claims handling, and customer support.
• Develop, implement, and monitor operational policies and procedures to ensure efficiency and compliance.
• Drive process improvements and system enhancements to optimize operational workflows.
• Manage budgets, resources, and performance metrics for the operations department.
• Ensure high standards of customer service are maintained across all operational touchpoints.

Requirements

• Significant experience in managing operations within the insurance industry.
• Proven leadership and team management skills.
• Strong understanding of insurance processes, including underwriting, policy administration, and claims.
• Excellent problem-solving, organizational, and decision-making abilities.
• Experience with operational efficiency tools and methodologies.

Benefits

• Competitive salary and performance-related bonuses.
• Comprehensive benefits package including private medical insurance and life assurance.
• Opportunities for professional development and leadership training.
• Manage a critical function within a well-established insurance company.
• Pension scheme with employer matching contributions.