Insurance Operations Manager

About the Role

Our client is seeking an experienced and proactive Insurance Operations Manager to oversee daily operations within their Reading office. This hybrid role requires a balance of on-site leadership and remote management capabilities. You will be responsible for optimizing operational efficiency, managing teams, and ensuring the smooth execution of insurance processes, from policy administration to claims support. This is a key leadership position focused on driving performance, improving service delivery, and fostering a positive work environment for both on-site and remote team members.

Key Responsibilities

• Lead and manage operational teams, setting performance goals and providing guidance.
• Oversee the end-to-end insurance policy lifecycle and claims handling processes.
• Identify opportunities for process improvements and implement efficiency gains.
• Ensure compliance with regulatory requirements and internal policies.
• Develop and manage operational budgets and resource allocation.
• Collaborate with other departments to ensure seamless service delivery.

Requirements

• Proven experience in managing operations within the insurance industry.
• Strong leadership and team management skills.
• In-depth understanding of insurance products, processes, and regulatory compliance.
• Excellent problem-solving and decision-making abilities.
• Experience with hybrid working models and remote team management.
• Proficiency in operational software and reporting tools.

Benefits

• Competitive salary with an annual bonus.
• Hybrid working model for flexibility.
• Company car or travel allowance.
• Comprehensive health insurance and pension plan.
• Opportunities for professional development and leadership training.