Insurance Operations Manager

About the Role

Our client is seeking an experienced and strategic Insurance Operations Manager to lead and optimize their operational functions in Edinburgh . This senior role is responsible for overseeing the day-to-day operations, including policy administration, customer service, and process efficiency, to ensure seamless service delivery. You will drive improvements, implement best practices, and manage a team to achieve departmental goals. The ideal candidate will possess strong leadership skills, a deep understanding of insurance operations, and a commitment to enhancing operational performance and customer satisfaction.

Key Responsibilities

• Oversee and manage all aspects of insurance operations, including policy issuance, endorsements, renewals, and customer support.
• Develop, implement, and monitor operational strategies and procedures to enhance efficiency and effectiveness.
• Lead, mentor, and develop a team of operations staff, fostering a high-performance culture.
• Manage departmental budgets and resource allocation to ensure optimal operational performance.
• Implement and utilize technology solutions to streamline processes and improve data management.
• Ensure compliance with all relevant regulatory requirements and industry standards in operational activities.
• Collaborate with other departments (e.g., Underwriting, Claims, IT) to align operational goals with business objectives.

Requirements

• Significant experience in insurance operations management or a related leadership role within the insurance industry.
• Proven track record of driving operational efficiency and implementing process improvements.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• In-depth knowledge of insurance products, systems, and regulatory frameworks.
• Excellent analytical, problem-solving, and strategic planning abilities.
• Proficiency in using operational management software and standard business applications.

Benefits

• Competitive senior-level salary with comprehensive bonus structure.
• Generous benefits package including private medical insurance, life assurance, and pension contributions.
• Relocation assistance may be considered for exceptional candidates.
• Opportunities for strategic input and shaping the future of the company's operations.
• A supportive and professional working environment in our Edinburgh office.