Insurance Operations Manager

About the Role

Our client is seeking an experienced and efficient Insurance Operations Manager to oversee and optimize the operational functions of their business in Norwich . This key leadership role involves managing day-to-day operations, driving process improvements, and ensuring the smooth delivery of services to customers and stakeholders. You will be responsible for leading a team, managing resources effectively, and ensuring that all operations align with company objectives and regulatory standards within the insurance industry. This is a vital position for ensuring the efficiency and effectiveness of our client's core business activities.

Key Responsibilities

• Oversee and manage the daily operations of the insurance business, including policy administration, customer service, and claims processing.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance service quality.
• Lead, mentor, and manage a team of operational staff, fostering a high-performance culture.
• Ensure compliance with all relevant insurance regulations, industry standards, and company policies.
• Monitor key performance indicators (KPIs) and operational metrics, reporting on performance to senior management.
• Manage vendor relationships and ensure the effective use of technology to support operational processes.
• Drive continuous improvement initiatives and implement best practices across all operational areas.

Requirements

• Proven experience in insurance operations management or a senior operational role within the financial services sector.
• Strong understanding of insurance processes, including underwriting, policy administration, and claims handling.
• Excellent leadership, team management, and motivational skills.
• Proficiency in process improvement methodologies and project management.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication, interpersonal, and stakeholder management skills.

Benefits

• Competitive salary reflective of experience and responsibilities.
• Full-time, office-based position offering a central role in the company's operations.
• Comprehensive health and life insurance benefits.
• Generous pension scheme and potential for annual performance bonuses.
• Opportunities for professional development and career advancement within the insurance sector.