Insurance Operations Manager

About the Role

Our client is seeking an experienced and strategic Insurance Operations Manager to oversee and optimize the day-to-day operations of their busy office in Stoke-on-Trent . This role is critical for ensuring efficiency, implementing best practices, and managing a team to deliver exceptional service to clients and brokers. You will be responsible for streamlining processes, managing resources, and driving operational excellence within the insurance services division. This is an excellent opportunity for a leader with a strong background in insurance operations to make a tangible impact in Stoke-on-Trent .

Key Responsibilities

• Manage and lead a team of operational staff, fostering a high-performance culture and ensuring effective task delegation.
• Oversee the day-to-day running of insurance operations, including claims processing, policy administration, and customer support.
• Develop, implement, and monitor operational policies and procedures to enhance efficiency and effectiveness.
• Analyze operational performance metrics and identify areas for improvement and cost reduction.
• Ensure compliance with all regulatory requirements and company standards.
• Collaborate with other departments, such as sales and IT, to ensure seamless integration of services.

Requirements

• Proven experience in operations management, preferably within the insurance industry.
• Strong leadership and team management skills, with a track record of motivating staff.
• Excellent understanding of insurance processes, including underwriting, claims, and customer service.
• Proficiency in process improvement methodologies and performance management.
• Strong analytical and problem-solving abilities, with a focus on operational efficiency.

Benefits

• Competitive salary and annual bonus opportunities based on performance.
• Hybrid work arrangement providing a balance between office-based collaboration and remote flexibility.
• Comprehensive health insurance, including dental and optical coverage.
• Generous annual leave and a defined contribution pension scheme.
• Opportunities for professional development and leadership training.