Insurance Operations Manager

About the Role

Our client is seeking a proactive and efficient Insurance Operations Manager to oversee their operational functions in Glasgow . This role is crucial for ensuring the smooth and effective delivery of insurance services, managing processes, systems, and teams to meet business objectives. You will be responsible for optimizing workflows, implementing best practices, and driving continuous improvement initiatives. This is a leadership opportunity within a well-established insurance provider, offering a dynamic work environment with a flexible hybrid arrangement.

Key Responsibilities

• Manage and optimize day-to-day insurance operations, including policy administration, claims processing, and customer service.
• Lead, train, and motivate operational teams to achieve performance targets and service standards.
• Develop and implement process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
• Oversee the implementation and maintenance of operational systems and technology.
• Ensure compliance with all relevant industry regulations and internal policies.
• Monitor operational performance metrics and generate reports for senior management.

Requirements

• Proven experience in managing operations within the insurance or financial services sector.
• Strong leadership and team management skills.
• Excellent understanding of insurance processes and systems.
• Demonstrated ability in process optimization and project management.
• Strong analytical and problem-solving capabilities.

Benefits

• Competitive salary reflective of experience and responsibilities.
• Hybrid working model offering a blend of office and remote work.
• Comprehensive health and wellness benefits.
• Generous pension scheme and life insurance.
• Opportunities for professional development and leadership training.