Internal Sales/Customer Service Contact

About the Company

We’re partnering with a well-established, family-run distributor of mechanical, electrical, and HVAC equipment to recruit an internal sales / customer service representative for their growing UK team.

With over 40 years in the industry and an annual turnover of £8M–£10M, this business is renowned for its exceptional customer service, product expertise, and strong supplier relationships. They serve mechanical and electrical contractors and HVAC professionals nationwide, offering a flexible, responsive service within a supportive, family-style culture.

The Role

• Customer inquiries and order processing

• Sales support / business development with existing clients

• Product knowledge would be preferred but isn't essential

• Co-ordinate with internal teams and suppliers

• Dealing with any customer returns

• Liase with the warehouse team to produce accurate stock levels and timely deliveries

• Maintain accurate information on the CRM system

• Prepare sales reports

• Exceptional customer service with a "go the extra mile attitude"

Package & Benefits

• Salary: £28,000 – £32,000

• Hours: 40 hours per week (8:00 AM – 5:00 PM)

• Pension: 3% employer / 5% employee

• Holidays: 20 days annual leave (rising 1 extra per year worked to 25) + your birthday off + statutory holidays

• Friendly, supportive company culture with a personal touch