IT Cloud Support Apprentice

For 17 years, NEXUS/HDC has been delivering digital clinical solutions to healthcare organisations around the world. Our solutions are used by 146 organisations across the globe, joining up healthcare organisations and hospital departments to improve the patient experience.

About the role:

This is an entry-level role designed for individuals passionate about technology and eager to develop a solid foundation in IT infrastructure. You will support the IT team by assisting with basic troubleshooting tasks, configuring systems, and maintaining various IT environments under the guidance of experienced professionals. Your role will involve learning and applying core principles of IT, cloud computing, networking, and operating systems. Part of the role involves getting our medical hardware devices ready to be sent to the customers which will include some building and assembling of peripheral elements and testing the devices to check they are suitable for dispatch. You will gradually develop skills that enable you to communicate effectively with team members and eventually manage tasks independently, following appropriate training and mentoring.

Responsibilities:

• Provide initial technical support under supervision for various IT systems and environments

• Document basic procedures, fixes, and configurations under guidance

• Assist in configuring, managing, and troubleshooting basic Azure Cloud services

• Support the configuration and management of firewalls and VPNs

• Assist in troubleshooting basic networking and virtualisation issues

• Support basic maintenance tasks within VMware ESXi environments

• Assist in providing support for Windows Server and desktop environments

• Help administer basic tasks within Active Directory/Azure Entra ID, including user security settings and permissions

• Assist with administration tasks in Microsoft 365, including Multi-Factor Authentication (MFA) setups and user permissions

• Device provisioning and testing of medical hardware devices, including some building/assembling of peripheral elements

• Quality control of hardware products

• Maintaining accurate and up-to-date records of device details

Required skills:

• Basic understanding of IT infrastructure concepts and eagerness to learn

• Analytical thinking and problem-solving aptitude

• Effective communication and interpersonal skills

• Strong organisational skills and attention to detail

• Basic familiarity with Windows operating systems

• Strong interest in cloud solutions, networking, and operating systems

The following experience is desirable (but not essential):

• Previous experience or exposure to IT support environments, either through work experience, projects, or academic coursework

• Familiarity with cloud platforms such as Microsoft Azure or similar

• Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP)

• Awareness of virtualisation technologies (VMware, Hyper-V)

• Exposure to Microsoft 365 administration tasks

• An interest in IT hardware (e.g., experience of building or fixing own pc)

• Ability to follow technical instructions

• Experience of working in a busy office environment would be advantageous, even if only during work experience placement

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 35 hours per week

Benefits:

• Earn while you learn with a fully funded Level 3 Azure apprenticeship

• Gain hands-on experience with Azure, Microsoft 365, and IT infrastructure

• Learn from experienced IT professionals through structured mentoring

• Support technology used across NHS and private healthcare organisations

• Develop valuable cloud, networking, and cybersecurity skills

• Build a strong foundation for a long-term IT career

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!