IT Field Engineer

Role: IT Field Engineer
Location: Manchester (Hybrid)
Salary: £30,000 - £32,000 + Benefits
Industry: IT Managed Services

About the Company

Our client is an established Managed Service Provider supporting organisations across the UK with technology, cloud, infrastructure and security solutions.

Due to continued growth, they are looking for an IT Field Engineer to join their technical team, providing a mix of on-site customer support, project delivery and remote technical assistance across a diverse client portfolio.

This is an excellent opportunity for someone who enjoys working with a broad range of technologies while developing their infrastructure and cloud expertise within a fast-paced MSP environment.

The Role

You'll be responsible for delivering technical support both on-site and remotely, helping customers maintain secure, reliable and high-performing IT environments.

The role combines field engineering, project work and service desk support, offering exposure to a wide range of technologies and customer environments.

Key Responsibilities

Provide on-site technical support and troubleshooting across customer locations
Support infrastructure deployments, upgrades and technology migrations
Assist with project delivery, including new site installations and office moves
Deliver 1st and 2nd line technical support across server, network and desktop environments
Support Microsoft 365 and Azure-based solutions
Troubleshoot networking, connectivity and security-related issues
Escalate and resolve complex technical incidents with senior engineers
Maintain accurate documentation and update service tickets
Support the service desk team when not attending customer sites
Build strong relationships with customers and internal stakeholders

Skills & Experience

Minimum 2 years' experience within an IT Support, Infrastructure or Field Engineering role
Previous experience working within an MSP environment
Strong customer-facing communication skills
Full UK driving licence and willingness to travel

Technical Knowledge
Experience with some or all the following:

Microsoft 365
Microsoft Azure
Windows Server
Windows 10 / 11
Active Directory & Group Policy
VMware and/or Hyper-V
Microsoft Exchange
Networking technologies (TCP/IP, VLANs, Wireless, VPNs)
Firewall technologies
Veeam Backup
Cyber Security best practices
Azure Virtual Desktop (AVD) and Remote Desktop Services (RDS)

What's on Offer?

Competitive salary
Hybrid working
Pension scheme
Ongoing training and certification support
Clear career progression opportunities
Exposure to enterprise infrastructure and cloud projects
Supportive and collaborative team environment

Apply Now

This is an exciting opportunity for an ambitious IT Engineer looking to develop their technical skillset within a growing MSP, gaining hands-on exposure to infrastructure, cloud and project delivery across a varied customer base.