IT Field Operations Engineer

Are you a hands-on IT professional who thrives in dynamic, fast-paced environments? We’re looking for a Field Operations Engineer to join our team and play a key role in delivering reliable, high-quality technical infrastructure across our sites.

About the Role

As a Field Operations Engineer , you’ll be responsible for executing technical deployments, maintaining IT infrastructure, and providing on-site support for end-user systems. You’ll collaborate with cross-functional teams to ensure seamless operations across visa application centres and other locations.

This role involves both technical expertise and field-based work , including travel where required.

What You’ll Be Doing

Technical Deployment

• Deliver on-site IT setups and support activities
• Perform racking, cabling, and installation of servers, switches, and equipment
• Work closely with network engineers on configuration and deployment
• Supervise contractors and ensure quality delivery
• Travel locally and internationally as needed

Maintenance & Support

• Maintain OS installations, applications, and security updates
• Monitor infrastructure (cooling systems, UPS, PDUs) to prevent downtime
• Troubleshoot and optimise IT systems and equipment
• Support printers, scanners, biometric devices, and kiosks

Surveillance & Endpoint Management

• Manage surveillance systems (e.g., QVR Pro, access control)
• Oversee user accounts, devices, and compliance
• Ensure endpoints are secure and regularly updated

Procurement & Asset Management

• Coordinate procurement of IT equipment
• Maintain accurate asset inventory and records
• Collaborate with procurement teams for cost-effective sourcing

Additional Responsibilities

• Work with vendors for maintenance and service contracts
• Support audits and resolve findings
• Escalate incidents and ensure timely resolution

What We’re Looking For

• Bachelor’s degree in Computer Science or equivalent
• 2+ years’ experience in IT systems engineering
• Hands-on experience with deployments, cabling, and hardware setup
• Strong knowledge of:
• Routers & switches
• Microsoft Active Directory
• Familiarity with: Linux (RHEL/Debian), Windows Servers, PowerShell, Bash, MacOS
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Comfortable working in international, multicultural environments
• English proficiency (B2 level or above)

Why Join Us?

• Work on impactful international projects
• Be part of a collaborative and multicultural team
• Gain exposure to diverse technologies and environments
• Opportunities for travel and professional growth

Interested?

Apply now or reach out directly to learn more about this opportunity!

At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.

Please note that all successful applicants will be required to undergo an enhanced level

Criminal Record disclosure.

Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.

Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.

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