IT Helpdesk Technician

About the Role

Our client is looking for a skilled and customer-focused IT Helpdesk Technician to join their technical support team in Derby . This role is integral to providing essential IT support to all employees, ensuring the seamless operation of their computer systems and networks. You will be responsible for diagnosing and resolving technical issues, installing and configuring hardware and software, and assisting users with their IT needs. The ideal candidate possesses strong technical aptitude and excellent interpersonal skills, thriving in a hybrid work environment.

Key Responsibilities

• Provide first and second-level technical support to internal users via phone, email, and in-person.
• Install, configure, test, and maintain operating systems, application software, and system management tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Manage user accounts, permissions, and access rights.
• Maintain IT inventory and assist with asset management.
• Document all support requests and resolutions in the IT ticketing system.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and network protocols.
• Familiarity with common business software applications and troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Relevant IT certifications (e.g., CompTIA) are a plus.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunities for ongoing training and professional development in IT.
• Hybrid working model offering flexibility and work-life balance.
• A collaborative and supportive team atmosphere in Derby .
• Contribution to a company pension scheme.