IT Helpdesk Technician

About the Role

Our client is seeking a motivated IT Helpdesk Technician to join their dedicated IT support team in Bristol . This role is focused on providing essential technical assistance to internal staff, ensuring the smooth operation of computer systems and resolving hardware and software issues efficiently. You will be the first point of contact for many IT-related queries, playing a vital role in maintaining productivity across the organization. The ideal candidate is eager to learn, possesses strong troubleshooting skills, and is committed to providing excellent support from our Bristol office.

Key Responsibilities

• Respond to and resolve IT support requests via the helpdesk system, phone, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Provide technical assistance and guidance to end-users on various IT issues.
• Troubleshoot network connectivity and basic server problems.
• Manage user accounts and permissions in accordance with IT policies.
• Contribute to the upkeep of IT asset inventory and documentation.

Requirements

• 1-2 years of experience in an IT helpdesk or technical support role.
• Proficiency with Windows operating systems and standard office software.
• Basic understanding of computer networks and hardware troubleshooting.
• Good problem-solving skills and attention to detail.
• Strong verbal communication and customer service skills.
• Willingness to work from our Bristol location.

Benefits

• Competitive salary commensurate with experience.
• On-site working environment with modern facilities.
• Health insurance and access to employee wellness resources.
• Opportunities for IT certifications and training.
• A collaborative and supportive IT department.