IT Level 2 Technician

Morgan Advanced Materials is a world leader in advanced materials development and production. We produce a wide range of specialist, high specification materials that have extraordinary attributes and properties. Despite the complexity of our technologies, our focus is simple – we supply innovative, differentiated products made from advanced materials which enable our customers’ products to perform more efficiently, more reliably and for longer.

Overview & Scope Of Role

• To plan and deliver daily IT and desktop services.

• To provide onsite support as required at Stourport and on occasion Redditch, Rugby locations. Occasionally, it is necessary to travel to these locations.

• Responsible for installing, upgrading, maintenance IT services.

• To work closely with IT Customers in making more effective use of standard desktop systems, and providing cost effective IT Services that meets their requirements.

Responsibilities

Support users in using the IT Service Management tool and its Self Service capabilities to optimize their support

• Assist users in logging issues, requests and new requirements to enable resolution in the most effective way

• Where in scope, provide direct support to end-user incidents and service requests in line with operations processes

• Ensure Site IT facilities are functioning and used in the most effective way (e.g. desktops/laptops, printers, scanners, tablets, etc.)

• Take ownership on user experience and ensure issues get resolved, always keeping users informed in the process

• Escalate recurring problems and make suggestions for continuous service improvements

Experience & Background

Qualifications

• A bachelor's degree in Information Technology, Computer Science, or a related field can be preferred but is not always required.

• Relevant certifications, such as ITIL, or equivalent, are beneficial.

Experience

• 1-3 years of experience in IT support, site support, or a related role.

• Hands-on experience with troubleshooting and resolving IT issues at the site level