It Manager

Head of IT

Location: Milton Keynes, Buckinghamshire (Hybrid - 4 days on-site, 1 day WFH) Salary: £60,000 - £70,000 + Benefits

About Us

A fantastic opportunity has arisen for an experienced Head of IT / IT Manager to join a well-established multi-site retail business and take ownership of its day-to-day technology function.

Reporting directly to the IT Director, you'll lead a small internal team, manage key technology suppliers and play a pivotal role in supporting stores, head office and warehouse operations. This is a hands-on leadership role with genuine autonomy and influence across the business.

The Role

• Lead and develop the IT team.

• Manage day-to-day IT operations and service delivery.

• Support and optimise Microsoft Dynamics 365 Business Central.

• Oversee infrastructure, networks, security and business-critical applications.

• Manage third-party suppliers and technology partners.

• Drive continuous improvement across IT systems and processes.

• Support stores, head office and operational stakeholders.

• Contribute to the wider technology roadmap and future initiatives.

What We're Looking For

• Previous experience as a Head of IT, IT Manager, IT Operations Manager or similar.

• Experience within retail, hospitality, leisure, distribution or another multi-site environment.

• Knowledge of Microsoft Dynamics 365 Business Central, NAV or similar ERP platforms.

• Strong leadership experience with a track record of developing teams.

• Experience managing suppliers, service providers and technology partners.

• Sound understanding of IT operations, infrastructure and service delivery.

• Strong stakeholder management and communication skills.

Desirable Experience

• Microsoft 365 administration and optimisation.

• EPOS, stock management or retail systems.

• Ecommerce environments.

• Cyber security and business continuity.

• Process improvement and automation initiatives.

Why Join?

• Genuine ownership of the IT function.

• High-profile role within a growing retail business.

• Direct exposure to senior leadership.

• Opportunity to shape technology strategy and operations.

• Fast-moving environment where decisions can be made quickly.

• Hybrid working and excellent long-term career prospects.

If you're an experienced IT leader looking for a role where you can make a tangible impact, we'd love to hear from you