IT Network Field Support

Blue Arrow are sourcing an IT Network Field Support worker for our client based in Inverness. This is a 6 month temporary contract with the opportunity to be taken on permanently. This position will report to the Network infrastructure Manager, the role will provide field support services for rollout of SD-WAN connectivity throughout the ScotRail estate.

Responsibilities will include:

• Arranging & hosting onsite meetings with the new SD-WAN supplier and with circuit carriers - BT / Virgin - for surveys and installations.

• Handling movement/delivery of hardware and managing hardware storage.

• Making basic network hardware configurations.

• Maintaining IT comms cabinets; replacing faulty equipment, tidy cabling.

• Surveying and documenting site IT systems.

• Assist IT Networks team with BAU fault investigations and activities.

Working within the network team to ensure that an excellent level of service is provided to the organisation underpinned by optimum network performance, security and availability.

The role will also support and manage small to large IT projects across the business and be expected to support and contribute to maintaining and enhancing the cyber security of ScotRail's networking and digital services.

Key Responsibilities

Scheduling and attending onsite meetings throughout Scotland's railway, submitting RAMS when appropriate. Basic installation & configuring of IT Network equipment, including but not limited to; switches, SDWAN routers. Delivering SD-WAN technology, in line with technical documentation and support procedures. Follow change management processes to ensure stable and non-disruptive delivery of services. Ensuring the ScotRail networking estate is cyber-secure, available and resilient. Managing external suppliers to ensure delivery of works and equipment to meet deadlines. Carrying out Quality Assurance on works when complete. IT business support role where appropriate or if the requirement should arise. Essential:

• Experience in delivery of IT projects and working with the business to achieve successful outcomes.

• Rounded technical knowledge of principles of IT infrastructure (particularly IP networks)

• Experience with fibre and copper cabling and troubleshooting issues related to both.

• Good communication, organisation and interpersonal skills.

• Able to work independently, across the estate and in remote locations.

• Full Driving Licence

Desirable

Knowledge of operational railway environment Working with RAMS, Civils documents COMPTIA Network+ Qualification. VOIP Telephony SDWAN knowledge and experience. ITIL Foundation qualification.If interested, please attach CV to this advert or call our Blue Arrow Inverness Office on (phone number removed).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people